Opharm takes very seriously and collects, processes and uses customers' personal information solely in accordance with the principles described below, taking into account the applicable data protection laws.


1.1 - The body responsible for the operation of Opharm, as well as for the collection, processing and use of your personal data in accordance with the applicable data protection regulations is Opharm, 

Medical Gear Trading SL C/ Nuestra Señora De Gracia , 28 1D 29602 Marbella, Malaga Spain.


2.1 - The term "personal data" refers to all information relating to an identified or identifiable natural person. This includes, for example, your name, telephone number, postal address and e-mail address.

2.2 - Personal data, as defined in the applicable data protection regulations, also includes information about your use of Opharm. With your consent, these will be collected, processed, stored and used by our web servers to enable the delivery and optimisation of our website and to ensure system security and for statistical purposes ("User Data"). These include, among other things, the connection data on the requesting computer (IP address), the pages you visit on our site, the date and length of your visit, the identification data for the type of browser and operating system, the site from which you visit us, the content of your shopping cart in case of a potential purchase and how long until the order is placed. We do not use user data to determine your identity, nor do we combine them with other personal data stored by us.

2.3– Apart from the user data described in section (2.2) above, we only collect personal data if you voluntarily share it with us. In particular, the following data is collected when you order or open a customer account: name, postal address, e-mail address and telephone number. Payment information, such as your bank details or credit card number, is also collected when you place an order. See more details under "Data protection of payments and online orders".

2.4 - You have the option to update the data on your customer account at any time to add additional details (eg Date of Birth) on a voluntary basis.

2.5 - The personal data you share (name, postal address, e-mail address, telephone number, bank details, credit card number) is stored legally and as specified in the applicable data protection regulations. Your data will of course be treated confidentially.


3.1 - We process your personal data based on at least one of the following six legal reasons, recognised by the GDPR:

Consent - the data subject to whom the personal data relate is consented to the processing

2. Contractual - processing is necessary for the performance of a contract with the data subject or to take steps to conclude a contract

Legal obligation - processing is necessary to comply with a legal obligation

Vital interests - processing is necessary to protect the vital interests of the data subject or another person

5. Public tasks - processing is necessary for the performance of a task performed in the public interest or in the exercise of the official authority conferred on the company

Legitimate interests - processing is necessary for legitimate interests pursued by the company or a third party, unless such interests are infringed by the interests, rights or freedoms of the data subject.

For example, will your personal data be used to carry out the agreements entered into between you and us, such as delivery of products to the address you have provided, or when you consent, your data may be used for internal market research purposes to meet our customers' needs as well as for sending emails containing information about our product line. You can opt out at any time once you have given your consent.


4.1 - During the ordering process, your personal information is encrypted via “Secure Socket Layer” (SSL) and transmitted via the Internet (excluding address transfer within the newsletter subscription). We use a very secure 128-bit coding system. Credit card information is not stored, but is directly received and processed by our payment provider 'Paypal'. No payment or order made on Opharm will be subject to a credit check or scoring system unless you are expressly informed of this at checkout when choosing your payment method. Opharm operates on the Prestashop platform and is 100% PCI compliant, which means that credit card information or bank account numbers are not stored or stored by Opharm at any time during the ordering process or mail order process.

4.2 - We use both technical and organizational measures to secure our website and systems against data loss, destruction, access, manipulation or distribution of unauthorized persons. Access to your customer account is only possible by entering your personal password. Always keep your login information confidential and always close your browser window when you have finished communicating with us, especially if you use a shared computer.


5.1 - Children under 13, read this: Opharm is committed to protecting children's online privacy. We do not knowingly collect any information from children under 13 years of age. Opharm does not sell products that can be bought by children. We sell children's products for the purchase of adults.

5.2 - Children under 16, read this: Sorry children, but if you are under 16, you can only shop at Opharm with the involvement of a parent or guardian.

Email Advertising

6.1 - By subscribing to the Opharm newsletter, you expressly agree to us by giving your consent to use your e-mail address (including metadata) for internal advertising purposes. You can at any time object to the delivery of the newsletter and the use of your e-mail address for advertising purposes with potential effect by clicking on the link included in the newsletter or in promotional e-mails or via e-mail admin @ We will also notify you of this right of objection separately in the email that accompanies our newsletter and in all other promotional emails.


7.1 - Our website uses HTTP cookies to store user-specific data. A cookie is a short data packet that is exchanged between web browser and web server, but it is meaningless for both web browser and web server. Only for web application cookies is the distinction achieved, e.g. As an online store, the contents of a virtual shopping cart. There are two types of cookies: First-party cookies are created by our website, and third-party cookies are created by other websites (eg Google Analytics). There are three types of cookies: essential cookies to ensure basic functionality of the website, functional cookies to ensure website performance and targeted cookies to improve the user experience. We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. You can also choose to have your computer warn you every time a cookie is sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device you use. Every browser is a little different, so look at your browser help menu to learn the right way to change your cookies. If you generally do not allow us to use cookies, i. Disable them via browser setting or deny our cookie use. Some features and pages may not work as expected. You can always change your preference by visiting "Cookie Settings" at the bottom of each page of Opharm. For more information on how to change your browser settings and cookies in general, visit


8.1 - Facebook plug-ins We use features in Facebook, a social media network from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland. You can read what features (social plug-ins) Facebook provides at By visiting our website, information can be transferred to Facebook. If you have a Facebook account, Facebook may link this information to your personal account. If you do not want it, log out of Facebook. The privacy policy, what information Facebook collects and how they use it can be found here.

8.2 - Youtube Plug-ins We use features of this site from YouTube, a video service, YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. By accessing pages on our site that have embedded YouTube videos, data is transferred to YouTube, stored and evaluated. If you have a YouTube account and you are logged in, it will be associated with your personal account and the data stored in it. What data Google collects and how they use this information can be found here.

8.3 - Instagram plug-ins We use features on the social networking site Instagram, Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA. We can display photos and videos with Embed Instagram features. By opening pages that use such features, data (IP address, browser data, date and time, cookies) are transferred to Instagram, saved and evaluated. If you have an Instagram account and you are logged in, this information will be linked to your personal account and the data stored in it. The privacy policy that collects information about Instagram and how it is used can be found here.

8.4 - Pinterest Plug-ins We use buttons and widgets on our site from the social media network Pinterest, Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA. By opening pages that use such features, data (IP address, browser data, date and time, cookies) is transferred to Pinterest, saved and evaluated. The privacy policy, what information Pinterest collects and how they use it can be found here.

8.5 - Plugins for Google Maps We use Google Maps from Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) on our site. Using the features on this map, data is transferred to Google. What data Google collects and how they use this information can be found here.

8.6 - Facebook Pixel We use on this website Facebook Pixel from Facebook, a social media network for the company Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland. The code implemented on this page can evaluate the behavior of visitors who have come to this site from a Facebook ad. This can be used to enhance Facebook ads, and this information is collected and stored by Facebook. The data collected is not visible to us, but can only be used in the context of advertisements. Using the Facebook pixel code also sets cookies. By using Facebook pixels, the visit to this site will be communicated to Facebook so that visitors can see matching ads on Facebook. If you have a Facebook account and are logged in, the visit to this site will be linked to your Facebook user account. How Facebook uses this pixel for advertising campaigns can be read here. If you are logged in to your Facebook account, you can change your ad settings here. Click here to manage your use-based online advertising preferences. You can disable or enable multiple providers at once or make settings for individual providers. More information about Facebook's data policy can be found here.


9.1 - We use Google Analytics from Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) for statistical analysis of visitor data. Google Analytics uses targeted cookies. For more information on terms of use and privacy, visit Google Analytics here or here.


10.1 - On our website you will also find links to other websites. We do not specifically assume any responsibility for the accuracy, completeness, legality, objectivity and timeliness of the content on these sites.


11.1 - You have the right to request: access to your personal data; an electronic copy of your personal data (portability); correction of your personal data if it is incomplete or inaccurate; or deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent to the processing of your personal data, you have the right to withdraw your consent at any time. If you wish to request a copy of your personal data or exercise any of your other rights, please contact us using the contact information in the "Questions and Feedback" section below.


12.1 - We welcome questions, comments and concerns about our privacy policy and privacy practices. If you wish to provide feedback, or if you have any questions or concerns or wish to exercise your rights related to your personal data, please send us an email at admin @ If you contact us with a privacy protection, it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country where you live.


Updated 01.08.2020

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